Privacy Policy

Last Updated: 25th May 2025

1. Introduction

TCFC LTD, trading as Life-Styles ("we," "our," or "us"), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

We are the data controller for the personal data we process about you. This means we are responsible for deciding how and why your personal data is processed.

2. Contact Information

Data Controller:
TCFC LTD (Trading as Life-Styles)

Registered Office:
Frampton Cotterell
Bristol BS36 2GD
United Kingdom

Trading Address:
C/o Dainton
New Gatton Road
St Werburghs
Bristol BS2 0SH
United Kingdom

Email: accounts@life-styles.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK General Data Protection Regulation (UK GDPR):

  • Contract Performance: To fulfill orders and provide services you've requested
  • Legitimate Interests: For business operations, fraud prevention, and improving our services
  • Legal Compliance: To comply with legal obligations such as tax and accounting requirements
  • Consent: For marketing communications (where required) and non-essential cookies

4. Information We Collect

4.1 Information You Provide Directly

When you create an account or place an order:

  • Name and contact details (email address, postal address, phone number)
  • Billing and delivery addresses
  • Payment information (processed securely by our payment providers)
  • Order history and preferences
  • Account login credentials

When you contact us:

  • Communication records (emails, messages, phone calls)
  • Any information you choose to provide in your communications

When you leave reviews or feedback:

  • Review content and ratings
  • Your name (if you choose to provide it)

4.2 Information We Collect Automatically

Website Usage Data:

  • IP address and location data
  • Browser type and version
  • Device information (type, operating system, screen resolution)
  • Pages visited and time spent on our website
  • Referring websites and search terms used
  • Date and time of visits

Cookies and Similar Technologies:

  • We use cookies to enhance your browsing experience
  • Details about our cookie usage can be found in our Cookie Policy
  • You can control cookie settings through your browser

4.3 Information from Third Parties

Payment Processors:

  • Transaction confirmation and payment status
  • Fraud prevention information

Delivery Partners:

  • Delivery status and tracking information
  • Address verification data

Marketing Platforms:

  • Campaign performance data (if you interact with our marketing)
  • Social media interactions (if you connect with us on social platforms)

5. How We Use Your Information

5.1 Order Processing and Customer Service

  • Processing and fulfilling your orders
  • Managing your account and order history
  • Providing customer support and responding to inquiries
  • Handling returns, exchanges, and refunds
  • Sending order confirmations and updates

5.2 Legal and Business Operations

  • Complying with legal obligations (tax, accounting, consumer protection)
  • Fraud prevention and security monitoring
  • Website functionality and technical maintenance
  • Business analysis and improving our services
  • Resolving disputes and enforcing our terms

5.3 Marketing and Communications

  • Sending promotional emails (with your consent where required)
  • Personalizing your shopping experience
  • Conducting market research and surveys
  • Social media engagement and advertising

Note: You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

6.1 Service Providers

We work with trusted third-party providers who help us operate our business:

Payment Processors:

  • Secure payment processing and fraud prevention
  • We do not store complete payment card details

Delivery Services:

  • Order fulfillment and shipping
  • Address verification and delivery tracking

Technology Providers:

  • Website hosting and maintenance
  • Email marketing platforms
  • Customer service tools
  • Analytics and reporting services

Professional Services:

  • Legal, accounting, and business advisory services

6.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms and conditions

6.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owners as part of the business assets.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Information: While your account is active and for 7 years after closure for legal compliance Order Records: 7 years from the date of purchase for tax and legal requirements Marketing Data: Until you unsubscribe or withdraw consent Website Analytics: Typically 26 months from collection Communication Records: 3 years from the last contact

After these retention periods, we securely delete or anonymize your personal data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Technical Measures:

  • SSL encryption for data transmission
  • Secure hosting with reputable providers
  • Regular security monitoring and updates
  • Access controls and authentication systems

Organizational Measures:

  • Staff training on data protection
  • Regular security policy reviews
  • Incident response procedures
  • Vendor security assessments

While we take security seriously, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK for the following purposes:

  • Website hosting and cloud services
  • Payment processing
  • Customer support services
  • Marketing and analytics tools

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government
  • Standard Contractual Clauses approved by UK authorities
  • Binding Corporate Rules
  • Appropriate technical and organizational measures

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

10.1 Right of Access

  • Request copies of your personal data
  • Understand how we process your information
  • We will respond within one month of your request

10.2 Right to Rectification

  • Correct inaccurate or incomplete personal data
  • Update your account information at any time

10.3 Right to Erasure ("Right to be Forgotten")

  • Request deletion of your personal data
  • Subject to legal retention requirements and legitimate business needs

10.4 Right to Restrict Processing

  • Limit how we use your personal data in certain circumstances
  • Data will be stored but not actively processed

10.5 Right to Data Portability

  • Receive your personal data in a structured, commonly used format
  • Transfer your data to another service provider

10.6 Right to Object

  • Object to processing based on legitimate interests
  • Opt out of marketing communications at any time

10.7 Rights Related to Automated Decision Making

  • We do not use automated decision-making or profiling that significantly affects you
  • If this changes, we will update this policy and inform you of your rights

10.8 How to Exercise Your Rights

To exercise any of these rights, contact us at accounts@life-styles.co.uk or write to us at our registered address. We may need to verify your identity before processing your request.

If you're not satisfied with how we handle your request, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Cookies and Tracking Technologies

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

11.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable shopping cart and checkout processes
  • Remember your preferences during your visit

Analytics Cookies:

  • Help us understand how visitors use our website
  • Provide insights for improving user experience
  • Generate anonymous usage statistics

Marketing Cookies:

  • Personalize advertisements and content
  • Track effectiveness of marketing campaigns
  • Remember your interests and preferences

11.3 Managing Cookies

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

For more detailed information about our cookie usage, please refer to our separate Cookie Policy.

12. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Post a notice on our website
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

15. Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: accounts@life-styles.co.uk


TCFC LTD (Trading as Life-Styles)
Frampton Cotterell
Bristol BS36 2GD
United Kingdom

This Privacy Policy is effective as of the date last updated above.