Shipping and Returns Policy

Last Updated: 25th May 2025

1. Introduction

This Shipping and Returns Policy outlines the terms and conditions for delivery and returns when purchasing from Life-Styles, a brand owned and operated by TCFC LTD. This policy should be read alongside our Terms and Conditions and Privacy Policy.

For any questions regarding shipping or returns, please contact us at accounts@life-styles.co.uk.

2. Company Information

TCFC LTD (Trading as Life-Styles)

Registered Office:
Frampton Cotterell
Bristol BS36 2GD
United Kingdom

Email: accounts@life-styles.co.uk

SHIPPING POLICY

3. Shipping Areas and Availability

3.1 UK Shipping

We currently ship to all addresses within the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

3.2 Shipping Restrictions

We do not currently ship to:

  • International addresses outside the UK
  • BFPO (British Forces Post Office) addresses
  • PO Box addresses (for certain courier services)

Some remote areas may have extended delivery times or additional charges. We will notify you during checkout if your area is affected.

3.3 Future Expansion

We may expand our shipping areas in the future. Please check our website or contact us for updates on international shipping availability.

4. Shipping Methods and Delivery Times

4.1 Standard Delivery

  • Delivery Time: 3-5 working days
  • Cost: FREE shipping on all orders
  • Tracking: Tracking information provided via email
  • Signature: Not required for most deliveries

4.2 Express Delivery

  • Delivery Time: 1-2 working days
  • Cost: TBA
  • Tracking: Full tracking provided
  • Signature: May be required

4.3 Next Working Day Delivery

  • Delivery Time: Next working day (orders placed before [time] on working days)
  • Cost: TBA
  • Tracking: Full tracking provided
  • Signature: Required

4.4 Working Days

Working days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays will be processed on the next working day.

5. Shipping Costs

5.1 Delivery Charges

  • Shipping costs are calculated based on order value and delivery method
  • All shipping costs are displayed at checkout before payment
  • Prices include VAT where applicable

5.2 Free Shipping

  • Free standard shipping may be available on orders over a certain threshold
  • Free shipping promotions will be clearly displayed on our website
  • Free shipping applies to standard delivery only unless otherwise stated

5.3 Multiple Items

  • Multiple items in one order will be shipped together where possible
  • If items need to ship separately, you will only be charged one delivery fee
  • We will notify you if items will arrive in separate shipments

6. Order Processing

6.1 Processing Times

  • Orders are typically processed within 1-2 working days
  • Processing time is separate from delivery time
  • Orders placed on weekends or holidays are processed on the next working day

6.2 Order Confirmation

  • You will receive an order confirmation email within 24 hours
  • A dispatch confirmation with tracking details will be sent when your order ships
  • Please check your spam/junk folder if you don't receive confirmation emails

6.3 Address Accuracy

  • Please ensure your delivery address is complete and accurate
  • We are not responsible for delays or non-delivery due to incorrect addresses
  • Additional charges may apply for redelivery to corrected addresses

7. Delivery Information

7.1 Delivery Attempts

  • Our couriers will attempt delivery during normal business hours
  • If you're not available, a card will usually be left with redelivery instructions
  • Packages may be left with neighbors or in safe places at the courier's discretion

7.2 Tracking Your Order

  • Tracking information will be provided via email once your order dispatches
  • You can track your package using the provided tracking number
  • Delivery updates may be sent via SMS (if phone number provided)

7.3 Delivery Issues

If you experience delivery problems:

  • Contact us immediately at accounts@life-styles.co.uk
  • Provide your order number and tracking information
  • We will investigate with our courier partners and resolve the issue

8. Failed Deliveries

8.1 Undelivered Packages

  • If a package cannot be delivered after multiple attempts, it will be returned to us
  • We will contact you to arrange redelivery
  • Additional delivery charges may apply for redelivery

8.2 Unclaimed Packages

  • Packages held at depot for collection must be claimed within the courier's time limit
  • Unclaimed packages will be returned to us
  • Refunds for unclaimed packages may be subject to return processing fees

RETURNS POLICY

9. Your Right to Return

9.1 Statutory Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to:

  • Cancel your order within 14 days of delivery without giving a reason
  • Return items within 14 days of notifying us of cancellation
  • Receive a full refund including original delivery costs

9.2 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, you have additional rights if goods are:

  • Not of satisfactory quality
  • Not fit for purpose
  • Not as described

These rights are separate from your cancellation rights and may apply for up to 6 years from purchase.

10. Return Conditions

10.1 Eligible Returns

Items can be returned if they are:

  • Unused and in original condition
  • In original packaging where possible
  • Returned within the specified time limits
  • Accompanied by proof of purchase

10.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Items that have been used or contaminated
  • Products that have been damaged by misuse
  • Items returned after the return period has expired

10.3 Return Time Limits

Change of Mind Returns:

  • 14 days from delivery to notify us of cancellation
  • 14 days from notification to return the item to us

Faulty/Defective Items:

  • Contact us within 30 days of delivery
  • Consumer Rights Act protections may apply for longer periods

11. How to Return Items

11.1 Starting a Return

To return an item:

  1. Email us at accounts@life-styles.co.uk within the return period
  2. Include your order number and reason for return
  3. We will provide return instructions and return authorization

11.2 Return Process

  1. Contact Us: Email accounts@life-styles.co.uk with return request
  2. Authorization: We will provide a return authorization number
  3. Package: Securely package the item(s) with original packaging where possible
  4. Label: Include the return authorization number and your order details
  5. Ship: Send to our returns address using a tracked service

11.3 Returns Address

Returns Address:
Life-Styles Returns
Frampton Cotterell
Bristol BS36 2GD
United Kingdom

Please ensure you include your return authorization number

12. Return Shipping

12.1 Return Shipping Costs

  • Change of Mind: Customer pays return shipping costs
  • Our Error: We pay return shipping costs (wrong item sent, defective product)
  • Faulty Items: We pay return shipping costs

12.2 Return Shipping Method

  • Use a tracked postal service for your protection
  • We recommend obtaining proof of posting
  • We are not responsible for items lost in return transit
  • Return shipping costs will be deducted from refunds where applicable

13. Refunds and Processing

13.1 Refund Processing Time

  • Refunds are processed within 14 days of receiving returned items
  • Refunds may take 3-5 working days to appear in your account
  • We will email confirmation when your refund has been processed

13.2 Refund Method

  • Refunds are issued to the original payment method
  • If original payment method is unavailable, we will contact you for alternatives
  • We cannot refund to different payment methods for security reasons

13.3 Refund Amount

Full Refunds Include:

  • Item cost
  • Original shipping costs (for statutory cancellations)
  • Return shipping (if our error or faulty item)

Partial Refunds May Apply For:

  • Items not in original condition
  • Items returned outside the return period
  • Return shipping costs (change of mind returns)

14. Exchanges

14.1 Exchange Policy

  • We do not offer direct exchanges
  • To exchange an item, please return it for a refund and place a new order
  • This ensures you receive current pricing and availability

14.2 Size/Color Changes

  • Returns for size or color changes are treated as change of mind returns
  • Standard return conditions and costs apply
  • New orders are subject to current stock availability

15. Damaged or Defective Items

15.1 Reporting Issues

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Email accounts@life-styles.co.uk with photos of the damage
  • Include your order number and description of the problem

15.2 Resolution Options

We will offer one of the following:

  • Full refund including return shipping
  • Free replacement (subject to stock availability)
  • Partial refund if you wish to keep the item

15.3 Our Investigation

  • We may investigate quality issues with our suppliers
  • Your feedback helps us maintain product quality
  • We may request additional information or photos

16. Special Circumstances

16.1 Lost or Stolen Packages

  • Report lost or stolen packages immediately
  • We will investigate with our courier partners
  • Replacement or refund may be provided based on investigation results

16.2 Warranty Claims

  • Manufacturer warranties are separate from our return policy
  • We can assist with warranty claims where appropriate
  • Warranty terms vary by product and manufacturer

17. Contact Information

For all shipping and returns inquiries:

Email: accounts@life-styles.co.uk


TCFC LTD (Trading as Life-Styles)
Frampton Cotterell
Bristol BS36 2GD
United Kingdom

Response Time: We aim to respond to all inquiries within 1-2 working days.

18. Policy Updates

We may update this Shipping and Returns Policy from time to time. Material changes will be communicated via:

  • Email notification to registered customers
  • Website notice
  • Updated "Last Updated" date

Continued use of our services after policy updates constitutes acceptance of the changes.

This Shipping and Returns Policy is effective as of the date last updated above and should be read in conjunction with our Terms and Conditions and Privacy Policy.